Privacy Policy - Reilly Painters & Decorators Ltd

Last Updated: 30 October 2025

1. Introduction

Reilly Painters & Decorators Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://reillypainters.co.uk/ (the “Site”), or use our services. We are compliant with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

•Personal Identification Information: Name, email address, phone number, and postal address.

•Project Details: Information you provide about your property and decorating requirements when you request a quote or consultation.

•Website Usage Data: Information about your visit to our Site, including your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits. This is collected through cookies and similar technologies.

•Communications: Records of your correspondence with us, whether by email, phone, or through our website’s contact forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

•To Provide and Manage Our Services: To respond to your inquiries, provide quotes, schedule and carry out decorating projects, and manage our contractual relationship with you.

•To Improve Our Website and Services: To analyze website usage and trends, gather feedback, and improve the user experience and the quality of our services.

•To Communicate with You: To send you important updates about your project, respond to your questions, and provide customer support.

•For Marketing Purposes: With your consent, we may send you information about our services, special offers, and other news. You can opt out of these communications at any time.

•To Comply with Legal Obligations: To meet our legal and regulatory requirements, such as for tax and accounting purposes.

4. Legal Basis for Processing Personal Data

Under GDPR, we rely on the following legal bases for processing your personal data:

•Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose (e.g., for marketing).

•Contract: We will process your personal information when it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.

•Legitimate Interests: We may process your information when it is necessary for our legitimate interests, such as for improving our services or for administrative purposes, provided that your interests and fundamental rights do not override those interests.

•Legal Obligation: We may process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

•Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with GDPR.

•Legal Requirements: We may disclose your information when we are legally required to do so to comply with applicable law, a judicial proceeding, court order, or other legal process.

•Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

•The right to access: You have the right to request copies of your personal data.

•The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

•The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

•The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

•The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

•The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

9. Cookies

Our Site uses cookies to enhance your browsing experience. For more information about the cookies we use, please see our Cookie Policy, which is available on our website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.